The Power of the VA Home Loan
Now is the perfect time to take advantage of the VA Home Loan with our historically low interest rates and an exceptional market. Use our website to apply, calculate payments, or view our loan programs. You can also find more about our mortgage professionals, how to contact them, and how each person was involved in our military. Our motto is, “Veterans Helping Veterans”, and we strive to do that everyday as we serve you from Vancouver, WA.
VA Loan Programs
VA PURCHASE
The program is designed to help eligible active duty military, veterans, and surviving spouses qualify for a home.
VA STREAMLINE (IRRRL)
The VA streamline refinance, also known as an interest rate reduction refinance loan (IRRRL), allows you to refinance your current loan for a better rate.
VA 100% RATE AND TERM REFINANCE
Like a VA Cash-Out- Refinance, but it’s limited cash out. Guidelines are the same and you will need an appraisal. It allows you to borrow up to 100% of the value of your home!
VA CASH OUT REFINANCE 100%
The VA cash-out refinance is for Veterans who want to take cash out of their home equity to help pay for anything from home improvements to consumer debts
VA Loan Tools and Resources
TESTIMONIALS
I love this place. We bought our 1st home 15yrs ago Kerry made the experience very smooth. As a veteran family he called to let us know when we were able to streamline to a lower interest rate saving us money. I can’t rave about this place enough. Thank u Kerry for all ur help and always being there for us.
I went through Creekside to purchase my home two years ago. It was such a wonderful experience that when I decided to refinance, I went straight back to Kerry Greenwald and his team. Kerry locked us in at a better rate than I even thought possible, and the refinance was a breeze. Creekside understands all of the intricacies of the VA loan process and takes all of the hassle out of it.
We have gone to Creekside Mortgage for three Mortgage loans. On all occasions they were on top of things and found us the best possible deals. Our most recent home purchase was handled by Kelsee. She kept in frequent contact with us, found the best rate and got our documents processed within a short time. She helped make what could have been a difficult situation go smoothly and we closed in three weeks. If you are looking for a mortgage company I highly recommend Creekside Mortgage.
Excellent service! The staff are really friendly and professional. Kerry Greenwald and Nicolle Khounpachansy was my loan team and made my house shopping experience less stressful because she and her staff was very easy to work with and completed transactions on a timely manner. Thank you Creekside Mortgage!
My husband and I purchased our first home, and I cannot express how quick, and smooth, the process was with Creekside. Kelsee, and Kerry, made our VA experience super easy and I’ve already recommended them to others. Thank you!!
We are with Creekside for life, outstanding experience and Nicole has been exceptional, very appreciative of the level of service
The Creek Side Team knows VA loans! My wife and I had such a good experience. Everyone was welcoming, friendly and extremely knowledgeable. Not to mention being patient and attentive. They answered all of our questions regarding different options we had, and really explained the home buying process. Buying a home can be overwhelming, Kerry and Kelsee both made that process comfortable for us.
Excellent! We went from loan application to "ready to close" in three weeks! Creekside and more specifically Nicolle are the experts for VA loans! The process was seamless and fast!
We bought our home in Vancouver Washington with the assistance of the team at Creekside Mortgage in 2018. Thanks to them, two times we were able to get our percentage loweredNow it is time for me to put a new roof on my home and I was very unsure what type of loan was appropriate for me to help with that. One quick call and they were able to help me make a decision that fits my limited available income. With confidence, I can now move forward with my home improvement.Nice to know I have a team behind me that I can trust!
As a Veteran, I can't put into words how amazing Kerry and his team at Creekside Mortgage are. They are a total wealth of knowledge for all things VA. We were able to close the loan early with zero hiccups! I'll certainly recommend Creekside in the future to my family and friends and use them for my future VA loan purchases.
Definitely the BEST in the business. Kerry and Nicolle are awesome. I worked with both in purchasing a few homes over the years and each time I was amazed at the professionalism,transparency, and attention to detail they have given.Nicolle couldn't make this process more simple. She was always available for any questions or concerns and worked with me throughout the process. Thank you so much for a job well done!
These folks are the best!! This is my second time using them to buy a house and they delivered once again! Kerry and Nicolle were awesome and really worked to get me a great rate. I couldn’t be happier with my new house and how easy they made the process! I will definitely be using them again.
Could not recommend more! Kerry and Kelsee at Creekside mortgage were wonderful to work with on our veteran home loan. It felt as if they were looking out for us like they would their own family. They made a difficult process much easier and went above and beyond to check in with us the entire time. You can tell they truly care about their clients and the work that they do. 10/10 recommend, Creekside will get you to where you want to be
The good people at Creekside Mortgage could not have been more helpful in assisting our family through a no-agent purchase. They were willing to answer any questions we had concerning mortgage loan products as well as answering buyer/ seller questions on our deal. Thanks so much to Kerry and his outstanding team.
I'm 60 years into this crazy ride called "life" and single, kids grown. Didn't think I would ever get a chance to buy a home of my own. But then Creekside Mortgage came along. I didn't think it was possible, but these guys were not going to let me give up! My case was a little "special" because I make really decent money for a living, but I didn't have any money to speak of to put into the process. I'm a veteran, so this wouldn't have been possible without that. But my case was one of those "ok, we're gonna have to get creative here" cases! And that's just what Nichole and Kerry at Creekside did! They really are the #1 VA home loan people. It took more time than usual. It required more than 2 months of wrangling. It took a lot of patience, which I don't have much of left! But despite the poor market conditions, my "special needs", the lack of money of front on my part, these wonderful people made it work for me! It would take both hands to count the "panic attacks" I had during this process. But each time all I had to do was call Nicolle and she always knew what to say and what to do to make everything work out despite the odds. Which were clearly stacked against me!Now I'm writing this review from my new living room. I have literally the house" I've always wanted". It's still hard to believe I'm finally here. It wouldn't have happened without these guys expertise, confidence, empathy for me as a person. These guys are miracle workers! Magicians of the highest order!If you have any doubts about buying your first home, call Nicolle and Kerry. These are the professionals who will make it happen!Thank you!
Creekside Mortgage was amazing. Detail oriented, good communication, and easy to reach. Kelsee Hillard kept the process running smoothly with great communication, no delays, a very smooth underwriting process. She was easy to reach on the phone whenever we needed her.
We've worked with Creekside since 2017. We found them when we were buying our first home and they basically held our hand through the entire process. Now, 6 years later we were excited to work with them again in refinancing. We explored a HELOC vs a cash out and looked at what would work best for our needs.Nicolle Khounphachansy and Chelsea Early are an amazing team and I can't recommend Creekside enough. Thank you guys!
I've known about Creekside Mortgage for over ten years. I learned about them through our good friends and neighbors. A recent home remodeling project is what sparked our initial search for a home refinance. We were quickly able to narrow the field to just two mortgage companies, LoanDepot and Creekside Mortgage. Throughout the entire process LoanDepot’s fees were consistently higher than Creekside Mortgage. The LoanDepot representative was very misleading. Up front, Creekside Mortgage offered us the best rates. Creekside Mortgage was able to collect the information needed and fund the loan in less than two weeks. We like the fact that Creekside Mortgage is local, the staff professional, knowledgeable and carrying. A Shout-out to the owner Kerry, Loan Officer Nicolle and Chelsea who were welcoming and helpful. We highly recommend Creekside Mortgage. You would be doing yourself an injustice if you did not include Creekside Mortgage in your search for the best rates, service, and customer care.
I don't even know where to start on how amazing our process with Creekside Mortgage was. Kerry, Nicole and Chelsea were absolutely amazing to work with and went the extra mile whenever an issue arose. My fiance and I were first time home buyers and they were there through every step of the process. We had a couple issues come up towards the end of closing and the team was on top of it. Kerry and the team at Creekside are like family to us and we would highly recommend them to anyone that wants a seamless transition into homeownership.
We had the best experience with Creekside Mortgage and Kelsee was so incredibly helpful and kind. Being small business owners and a veteran, we weren't sure what our road to homeownership would look like, but Kelsee walked us through every part of the process with confidence. She was responsive, knowledgeable and patient with us. We couldn't recommend them more!
The team at Creekside was simply amazing. I can’t say enough good things about this mortgage team. I would not hesitate to recommend Kerry, Nicole, Chelsea and all the others at Creekside Mortgage, Inc.-Todd Wyche
5 star service for sure!! What an amazing experience. Everyone in the office was professional and so very helpful every step of the way. I strongly encourage everyone to use Creekside Mortgage for their next loan.
My wife and I have worked with the great folks at Creekside Mortgage for several years now, securing first mortgages, mortgage refinances, and, most recently, a reverse mortgage loan. We have also referred family members.The staff there, led by Kerry Greenwald, USAR/Army, is competent, professional and attentive. Our experiences, and those of the family we have referred, have been consistently positive.For me and my wife, of major importance when dealing with the very important issues and significant dollar amounts involved in securing a mortgage is having full trust in the people with whom we are working. At Creekside, we always know that the staff there has our best interests at heart. When the (inevitable) 'curve balls' come your way during the loan acquisition process, they remain patiently and supportively by your side, explaining issues and options with full transparency.I recommend them without reservation and would certainly avail myself of their services in the future.
Kerry, Nicolle, and Chelsea provided my wife and I with the greatest customer service experience we could have ever hoped for! We had a big hill to climb, but they were there for us every step of the way to push the boulder up the steep hill with us, and the hard work, their timely responsiveness every day and advisement made it all worthwhile in the end because we were able to purchase the family home we've been renting and raising our kids in for 10 years. I am a Navy veteran, having served 4 years, and I felt we were shown great respect and professionalism from the very first call I made until we received our congratulations card in the mail from the Creekside Team. I will always highly recommend Creekshide Mortgage to anyone I know who is looking to buy a home. Couldn't have been more pleased, thank you!
I worked with Creekside Mortgage for a few months now. I sought them out to see what we could do about moving my family out of our apartment and purchase a home. I started working with Nicolle and Kerry, who were very fast, informative, and accommodating to our needs. The team fought hard to help us get a loan, since I was a stay at home mom for the past few years, it made getting a loan difficult. They were very insightful and comforting when things got hard. And when we did get picked up by a lender, Chelsea joined in on the fun and did a fantastic job leading us through the final stretch of getting everything together! Creekside Mortgage is a fantastic group! I will recommend them to everyone I know and continue to work with them in the future!
Shout out to Kelsee Hillard at Creekside Mortgage! I am still astonished by the excellent service I got when purchasing our home during this crazy market! Whether you're looking for a VA loan or conventional, the service is a cut above the rest. Let me tell you why Creekside Mortgage is the best. Kelsee's prompt communication and execution made it seem like I was the only account she had. She made us feel comfortable and did whatever it took to make the home buying process streamlined. How streamlined? We all know how many forms and signatures need to be shuffled around before signing at the title company. While on vacation, we purchased our home, sipping on beverages watching our kid play in the sunshine with only our cell phones to transfer documents and sign! At the same time, others may have been stressing during the home buying process; we were on vacation! That's how efficient these agents are at Creekside Mortgage! They save you TIME, thus saving you money! If you want the best go with them! During my 1st encounter with them, i got rejected! However, they had so much integrity they continued to work with me on what I needed to get approved. When I decided to try again for pre-approval, I did not hesitate to reach back out. If you have w2 income or you're a business owner, check them out!
Kerry and Kelsee made our home-buying experience a positive one! We received outstanding customer service from day one through closing day and feel confident we were given the best rate possible. Thank you Creekside Mortgage!
Kerry is so knowledgeable and was very willing to share his knowledge with me. He explained how to get myself in the best position to buy when I am ready and I truly appreciate him taking the time
I’ve been through two VA home purchases with Nicole and Kerry now. They are the best at what they do. Just call them. Thank you!Update 2020: Four finances with Kerry’s team. Nicolle and Chelsea helped complete the most recent ones. Another seamless process and couldn’t be happier. Thank you!Update 2021. Closed on finance Number 5. Kerry, Nicolle, and Chelsea did another great job. Their advice on rate lock timing and all things during closing was invaluable. The process was seamless and the easiest one yet! Thank you!
We had the pleasure of working with Gayle Hepler, Sr VA Loan Officer at Creekside Mortgage, on the recent re-finance of our VA loan. Gayle worked very quickly to get us approved and locked in at the low rate of 2.49%, along with a very generous lender credit that kept out of pocket cost very low. Our loan application easily moved through the re-finance process and Gayle kept us informed on things every step of the way. We can't thank her enough for helping us save money each month!
Kerry Greendwald and Nicole were an absolute pleasure to work with. Very professional, and always willing and available to help me with any questions. Definitely the best mortgage company I've ever had the pleasure of working with.
We are thrilled with the service we have received from Creekside Mortgage. This last time we refinanced it was our third time with Kerry at Creekside. His team Nicole and Chelsea were amazing and we will go back again if we need to refi in the future. I highly recommend them for them for all of your home financing needs.
Gayle and her team at Creekside did an excellent job facilitating my refinance. Communication was concise and quick when needed. I was well informed about the process and what to expect, and that's something that I sincerely appreciated. Many thanks to Gayle and The Team. I highly recommend their service.
Gayle is our go-to for everything mortgage related. Most recently, she helped us refinance our home. Our refinance loan process only took 27 days! She locked us in at 2.25% with a very generous lender credit helping keep our closing costs low and saving us over $500 a month. Not only that, but we get to take the month of January off from paying mortgage! We even signed for free with a notary who came to our home, prepared and masked. All of this during the crazy holiday season and through Covid -19!!
As a single, older, service connected female veteran (Vietnam era), this was my first occasion to buy a home on my own outside of a past relationship. Mike Frakes, a retired Naval Veteran and VA loan specialist at Creekside Mortgage, was referred to me through my daughter, also a service connected vet who worked with him when she bought her house.Wow! What a serendipitous experience working with Mike!! Mortgage language might as well be Greek to me, and Mike steered me in the right direction as far as explaining things in simple terms, looking out for me every step of the way as to how much I could afford or what I needed to do. It turned out to be a completely seamless operation on my end while he took care of the business end.I took more than a few months find just the right place at the right price. Mike set me right at ease from the get go. When I finally settled on a place, my VA loan was speedily approved, and like icing on the cake, Mike was able to procure an unbelievable interest rate for me.Personally, in our estimation, I don't think there is a better VA Loan Specialist around in the Portland / Vancouver area. I am in my new home loving it now because Mike Frakes made it so easy for me. Thanks, Mike!
Hi! I am so pleased to leave a fantastic review for Barrett Adam’s who led me through the process of refinancing my condo. I had already given up on three other lenders and was melting down and decided to make the call to Creekside. Barrett is compassionate, understands the main issues in the way of progressing through this arduous life changing task of saving me money and guided me through when I was about to completely give up on “the system “. Bottom line, I couldn’t have done it without his support and expertise. In my experience, he is a rare bird who truly cares that you get in on these low interest rates. But I would recommend him at anytime to help you through the maze of the lending world.
Barrett was my agent that helped me refinance my home and he did an excellent job in every way. I was so thankful to have him do all the work and had everything in order for me to sign as well as he found me the best deal he could. I am happy to recommend Barrett to anyone looking to refinance!! Top Notch!
Looking for a mortgage company that works with Vets? Look no further. Creekside Mortgage is the place to go. Mike F. and his team worked fast and efficient to complete our refinance. His expertise and professional counsel provided us with a good start to keep our finances in check. All members of his team kept the paperwork moving and Mike was always available for questions with a quick response. I highly recommend Creekside and especially Mike F. if you are buying a home or refinancing your existing property.
In 2013, my wife and I went through Creekside Mortgage to buy our home. Recently, Kerry reached out to me saying interest rates for veterans dropped big time. If it weren't for Kerry, I'd still be at a rate that's a little higher than what it is now. Nicolle is absolutely awesome to work with. I'm one who loves communication, even if it's a quick phone call or email giving an update. Honestly, everyone at Creekside is 100% professional and extremely helpful. If I could rate them higher than 5 stars, I would. So here's how I can do that ⭐⭐⭐⭐⭐⭐⭐⭐⭐. I highly, strongly recommend Creekside Mortgage. Whether it's for the first time or refinance, I'm very pleased to be doing business with them.
We've had the pleasure of working wth Gayle on three different occasions. She has always exceeded our expectations in terms of ease and simplicity whenever we have refinanced or purchased our homes. We just closed refinancing our home in less than 30 days which resulted in a $500 monthly savings! Many thanks Gayle! You are and always will be our go-to VA specialist!
Gayle was fantastic to work with during our home purchase. Not only did she keep up informed throughout the process she was able to work with everyone to close early! We will definitely go back for our needs and refer anyone looking to buy a home to Gayle!
Kerry Greenwald and his team are the best. We bought our home in 2015 and have refinanced twice, in 2016 and we just closed our second refinance last week, using Creekside for each loan. I have never had such ease in financing a home. Bought my first home in 1993 and the process was stressful, drawn out and expensive. Kerry and his team focus on quality over quantity and were extremely helpful during the whole process. The team members quickly answered all of our questions and I never felt like I was "bothering them" like I have in the past. Kerry took the time to meet with us a few years before our first loan and gave us advice on what to do to fix our credit. We literally would never have been able to purchase our home without his advice and our self disciple. We live on heaven on Earth and the timing was perfect for us to find and be able to buy our home. Thank you Kerry for your kind heart and understanding when working with my husband who has severe PTSD. The whole team is truly wonderful and I highly recommend Creekside Mortgage for any home loan needs. They really are the best!!!
Gayle Hepler at Creekside Mortgage did an amazing job helping us refinance our mortgage. She was extremely helpful finding a great loan at a great rate, which dropped our rate to 2.875%. She was very quick to respond and answer any questions and helped to get the refi finished remarkably quickly, and saved us money by getting an appraisal waiver! I would definitely recommend Gayle to any friends looking to get a home loan or refi.
Mike Frakes is fantastic to work with and gets the financing job done fast and easy. Highly recommended.
If you need VA loan look no further than Mike Franks at Creekside mortgage, he is the wizard of VA refinancing. He will get you the best rates and get your loan closed in the quickest time. I am a repeat customer (4x)
Made the home buying process less stressful. They also have been there whenever I have had questions about the market & rates even years after helping me with my original purchase.
Very professional, down to earth people that will try to get you the best deal hands down. No funny business. They don't beat around the bush. I also had another mortgage broker put some questionable numbers on loan summary to make them seem like the better bdeal but Kerry answered my concerns and showed the potential fraud or tricks the guy was playing with the numbers.
Fast, easy, painless is how I would describe our refinance with Creekside Mortage. They all communicated well throughout the process and answered any and all questions I had. I will be recommending them to my friends.
My wife and I purchased our first home with the help and expertise of Creekside...We had minimal knowledge of the home buying process and they were very patient and helpful with my million questions. I will absolutely use them again in the future and will recommend them to anyone starting their home buying journey! Thanks Creekside!
Was looking to refinance the house way back when covid started. Talked to Nicolle and she was very helpful with all the numbers I needed. They called later and and told me rates changed again and they got all the paperwork done right away. This was all working from the phone. Great job
We used Creekside when we originally bought our house and have refinanced with them as well. We just finalized another refinance with an incredible low interest rate during the pandemic. Working with Kerry's team - especially Nicolle as our processor - has been a great experience every single time. She was always very friendly and knowledgeable and able to explain each process so it was easy to understand. Most important we were always able to reach her and get information quickly. Having her on our side finding the best/cheapest lender has saved us a lot of money in the past and will continue so with the new rate and lender. They really made this huge process so easy for us. We keep recommending them to our veteran friends and neighbors. Thank you Kerry, Nicolle and all involved!
The whole team worked very diligently on my refinance, which, as the owner of a small business, was a very complicated process. They were upbeat and always available to answer my questions, even after closing. I would highly recommend Creekside Mortgage!
Kerry Greenwald and the Creekside Mortgage team is the absolute best! I was referred by a Veteran and good friend over 10 years ago. Since then I was able to finance two homes and complete two refinances with Kerry's guidance. Kerry is an incredibly patient & knowledgeable advisor. He and his team will take the time to answer all of your questions. They care about your money as if it was their own. They operate with very high integrity and let you know what's worth your while and what's not, even if it means they don't get a return. I truly trust Kerry. This is a team that cares about your long term business vs a simple quick dollar. That's why they treat you right. Thank you, Kerry and Team, for always keeping the best interest of my family and I at the heart of your decisions!
Gayle and the team at Creekside Mortgage were great! We were referred by a coworker and would definitely recommend using Creekside for a new loan or refi. With our refinance were able to do several things: shave off 8 years of payments, lower our fixed rate to 2.75% and get rid of our mortgage insurance! Gayle got the job done in such a short time we were able to skip 2 payments, saving us even more money! Thanks Gayle and the Creekside Team!
We worked with Gayle at Creekside Mortgage. I will say during the pandemic and all the craziness going on she stayed on top of everything (including making sure we signed everything needed) Gayle was amazing to work with. She did a great job getting us best rates possible. Thank you Gayle you are top notch and I highly recommend you and Creekside to anyone looking for great service!! Thank you
Matched me with a lender with a rate that could not be beaten by my other financial institutions. The refinance was processed quickly considering the covid situation and they were very good with working with me while I was overseas. Highly recommended!
***ATTENTION VETERANS***If you’re looking for a home loan, refinance, or anything else along those lines, this is the place you want to go!!! Kerry and his staff are extremely knowledgeable! They know the inns and outs of all of your VA benefits and how to best serve you well taking advantage of them. I would know, I’ve used them twice.The refinance process is extremely quick and easy. They stay in close contact with you at all times to make sure that you are in the loop and always have an idea of what’s going to happen next. Kelsee Hillard is an administrative assistant that recently handled my refinance. She was extremely professional, helpful, and an all-around pleasure to work with. She kept me informed the entire time and was always quick to respond when I had a question. -Thank you Kelsee!!
Everyone at Creekside Mortgage made the loan process smooth and easy. At every step our calls were returned promptly, and the entire team was knowledgeable and helpful with our questions. A big thanks to Nicolle for her close attention to detail. We will refer everyone we know!
Friendly service and extremely timely/professional I started the process to find a house about a year ago, due to some unexpected blessing me and my fiancé had to completely rework our budgets and needs for a new home. Creekside Mortgage and its whole team completely understood our situation and worked with us to find the perfect loan. The process was stressful enough, it was nice knowing that you had a whole team working together for your benefit. Special thanks to Nicolle and Chelsea as both off them always had a great attitude and where quick to answer any and all questions I had.
Kerry Greenwald and his amazing team! Super fast answers to any questions. Always replies quickly. Kerry, Nicolle, and Chelsea what an amazing proficient and professional team. I’ve used them before for a refinance, and will do so again in the future if needed.
I've used Gayle Hepler from Creekside Mortgage twice in the last few years and she is the Va Loan Specialist. I wanted to get some cash out of the house and she helped. The process took less then month with the papers signed and cash in the bank. Gayle is the professional you want working for you. Excellent experience. Thank You!
Kerry Greenwald and staff at Creekside Mortgage are the best finance company. We just closed on a refinance, Chelsea Early was instrumental in this process. We had never used my husband's VA eligibility until we moved here several years ago. Kerry was recommended to us by a young lady at an open house. Thank you Kerry and staff, you're so appreciated.
We've just closed on our first home with Creekside Mortgage. We’ve heard that the homebuying process can be a nightmare, especially for first time buyers. We had no idea what everyone was talking about. Kerry and his team were awesome! They kept us in the loop during the whole loan process and answered all of our “newbie” questions. We were even done ahead of time. We had to wait for the sellers to close and not the other way around like we heard most people had to do. They were very patient and informative. I would recommend them to all my family and friends. I promise you that Kerry and his team, Nicolle and Chelsea, will take very good care of you!
My family had a great experience working with Creekside on our mortgage. I was impressed that they were able to communicate quite seamlessly with our builder so that they were rarely taken by surprise with the progress of the home construction and the timing of the steps that were needed. Thank you to Kerry Greenwald and all of the staff at Creekside!
Creekside Mortgage is the only company we trust with handling our VA loan. We have used them several times over the years. The Creekside team understands what it means to 'serve'! They understand the VA process and are up to date when the VA makes changes to it's policies. An experienced, professional team with integrity and committed to getting the job done right the first time!
I worked with Gayle to buy my home and nobody could have been more patient and helpful than her! She explained everything and answered all of my questions every step of the way. She made the process of buying a home easy and stress-free. I can't imagine anyone being more knowledgeable, helpful, and kind than Gayle.
Have had the best experience with Kerry and his team. We were able to purchase our 1st home then refinance to a WAY lower payment within 1 year. Their team was on top of it to let us know (many times) how low the rates were and that we should take advantage of it. I’m really glad we finally listened. All in all our new home payment is now as low was our old rent in a 2bed 1bath apartment! We were scared our credit wasn’t good enough or that we weren’t ready but with them helping us through and answering all our questions quickly we realize we could do it! They were amazing with knowing the ends and outs of VA loans as well of some perks on costs that we didn’t even realize! We will always go back to work with Kerry!
We have purchased two homes with Gayle at Creekside Mortgage, and it has been a fantastic experience. We had a 2012 VA home purchase and now a 2019 VA home purchase. Gayle really takes care of everything, and thinks of everything. She works fast a furious to get the job done right and as quickly as possible.We locked our loan in at 3.625% on 8/05/19, went clear to close on 9/5/19 and we were signing for our new home on 9/9/19. We funded and recorded the very same day with the awesome lender she found for us. Our loan was approved fast on 8/14/19, and our VA appraisal came in on 8/27/19. All in all, we closed during a very busy summer of purchases and refinances with a jumbo VA loan in under 35 days. We are very happy with both of our experiences, and we would gladly call on Gayle again if needed in the future!
I spent quite a bit of time researching and comparing mortgage lenders and brokers before deciding on Creekside. I'm so happy that I got to work with Kerry Greenwald and his team. Not only did they make the whole process run smoothly, but they were always on top of everything and anticipated potential documents needed from us so we would always be ahead with the paperwork. Kerry even locked down an amazing rate for us and then "chased down" an even lower rate without us needing to ask! Don't waste your time with other lenders, banks, or brokers, Creekside is simply the best!
Creekside Mortgage is incredible. The staff is talented and friendly and extremely knowledgeable. They kept in contact the entire process of our loan and provided the utmost customer service. Best broker n the business for VA loans!
Emily at Creekside Mortgage (Kerry Greenwald's team) is outstanding. She answered all of our question immediately. She was always pleasant and never seemed bothered by the tons of questions and concerns we had when working towards our dream home. Emily and Creekside mortgage are the best in the world. Thank you so much for being so amazing with us at the time when we felt so vulnerable. The process seemed almost painless thanks to Emily and Kerry.
Thank you so much Kerry and Nicolle!! You are the best! Just bought a home and they made the whole process so easy! They explained everything and closed earlier than expected. One happy customer 🙂
We would highly recommend this company to anyone. However if you are a Veteran then look no further, this is the company for you. You will be treated with so much respect. Creekside Mortgage offers a very smooth transaction. You won't feel the stress of them working their tails off. Kerry Greenwald and Emily Elsinger make a great combo. They will get the job done and at the best rate out there.
I just closed on my condo today and if it wasn't for the hard work and dedication to Kerry and his team, to include Nicolle and Hailee, I don't know what I would have done. Their knowledge of the VA Loan program and commitment to making people's dreams a reality, makes them a place I would recommend to anyone. In fact, I was referred by my friend who's son had gone through them and gave Creekside Mortgage glowing reviews. Nicolle was very patient with me as I had a few challenges to achieve before I could finalize the paperwork.I would recommend Creekside Mortgage and Kerry (and above team) to anyone who's interested in getting a home. I can't wait to get my keys and start the new chapter in my life.thank you everyone!
Kerry and his team deserve far more than 5 stars! I have used Creekside twice and on both loans they made the process absolutely hassle free, fast and EASY! The entire team is very solution focused, hyper responsive, dedicated, friendly and professional! Creekside is Second to None in my book!
Our experience with Creekside Mortgage is more deserving than a mere 5 stars. Kerry, Nicolle, and all of their team went above and beyond our expectations in helping us get into our beautiful new home. Their years of experience and expertise were on full display throughout the entire process, which they made a pleasant one. We highly recommend their services. You can't go wrong with Team Greenwald at Creekside Mortgage.
My experience with Creekside was FANTASTIC. This was my first time buying a home and Nicolle K. is the person who was so helpful over the 4 month course of things. Not having any knowledge about the process(like any) I naturally had concerns throughout. Nicolle patiently and with sincere care handled each question and concern. All of my phone calls and emails were answered promptly. Even though I could have gone elsewhere Nicolle's professionalism and care kept me at Creekside and now I have a home! I would really encourage anyone reading this review not to pass up Creekside. Great job Nicolle!!!!
Creekside is prompt, highly-knowledgeable, and consumer-oriented. I have worked with them on several deals, including those for my own real estate needs, and there is a reason why I keep coming back. Staffing and availability is excellent. Emily Eisinger and staff are always extremely detailed, organized, and exude professionalism. They go to bat for their clients and always deliver.
Kerry and his team are the best in the business! Every time we work with them the process gets easier and easier! Nicolle, as always, was delightful to work with during both our transactions of buying and selling our houses. They come HIGHLY recommended!
Kerry, Nicolle and team helped us sell and buy our home with an extremely fast turnaround time! The process from start to finish was QUICK, SEAMLESS and EASY! We were kept in the loop all along the way and felt very supported by everyone at Creekside. I would HIGHLY recommend using Creekside Mortgage to everyone!
We have used Mike Frakes multiple times and he is now like family. He always looks out for your best interest, and makes you feel comfortable throughout the process. Mike genuinely cares about his clients and it shows in the work he puts in for you. We would never consider going anywhere else for home loans, or refinances and we highly recommend using Mike if he is available.
Kerry and the team made our purchase process extremely smooth and answered the 1 million questions I had and were always very patient in explaining the process to me. Buying a home is an anxious time, and you for sure want someone who's a good communicator on your side. Everyone has ties to the military in the office so if you're a vet you'll feel right at home. I'll for sure use them again next time.
Creekside Mortgage was referred to me from a good friend of mine and boy, am I glad they were! Kerry and his assistant Jennifer were absolutely incredible... they were completely transparent throughout the entire process, kept it simple and put our best interest first! Definitely recommend these folks to anyone looking to buy or refinance! Thank you so much for helping us save hundreds each month!!!!
This is the second time I have used Creekside Mortgage, and both times was with Michael. Words can not convey how happy I am with the service I received in the purchase of my homes. Micheal worked through all issues in a very professional and knowledgeable manner and always kept us informed of the status of our loan. Michael helped us with all the documents and worked to get us the best loan rate available.I would have no problem recommending Creekside Mortgage to anyone, and would recommend Michael Frakes to help them.Hopefully we won't need their services again, but if we do I would have no problem going back to them. They were Outstanding!
2018- I had such an amazing Experience with Creekside, I came back when I was ready to buy again. My loan Officer was Gayle H. and she was an absolutely exceptional in every way. Gayle is extremely experienced and knowledgeable. I wont go anywhere else. The best in SW Washington!!2013- Purchased a home with Creekside. Elisa was very fast and check-in with us on a regular basis. I would strongly recommend using Creekside if your purchasing a home with the VA Home Loan Guarantee.
Buying a home for the first time could be very stressful but Nicolle and her team made the experience feel so easy! She made me feel cared for and did a great job keeping me updated with the process every step of the way. She was so on top of her game that I had the ability to close on the house within three weeks! Thank you for making this such a positive experience!
Over the years we have used Creekside Mortgage for our refinancing needs. Kerry Greenwald and his team are exceptional. They are very “together” in helping navigate through all the elements of the process. Of particular note, Jennifer Valverde was incredible. She was willing to meet, on her day off, at a neutral site to help us sign some of the paperwork. Then, in the middle of the process, we went on vacation to Paris. She stayed in contact with us, advising us of things she needed and worked with us to get it all done. She is a true asset to Creekside Mortgage and anyone she comes in contact with.
I've always used Creekside and this experience just has made them even more stellar than ever in my eyes. Emily was incredibly responsive and attentive and so amazingly patient and kind. She was always helpful regardless of who was supposed to do what and knowing someone was there for us with all of our questions and worries made this process the easiest we could hope for. Can't imagine going with ANYONE but Creekside and Emily is the absolute BEST. Seriously. THE BEST.
Buying a home can be incredibly stressful but I must say, everyone at Creekside Mortgage was extremely supportive throughout the entire process! Kerry and his assistant Jennifer kept constant communication keeping me in the loop at all times! They were personable, professional, courteous, and knowledgeable. I'm more than satisfied with my service and I definitely won't go through anyone else in the future to purchase or refinance! Five stars all around!
This was my first time to buy a home, and I'm fortunate to have worked with Mike Frakes. Mike spent his time searching for the best interest rate for me, and not on how to tack on illegitimate fees. I also did not have to pay an origination fee which I consider a bogus fee. Being a first time home buyer Mike could of taken advantage of me and he didn't. If you want to deal with someone with integrity, go visit Mike at Creekside Mortgage. They also have good coffee there too, lol.
We were referred to creekside by multiple close friends of ours and couldn't be more pleased with the excellent service and peace of mind we had through the whole process. Emily Eisinger was handling our re-finance for our home. she went above and beyond to make sure wewere taken care of and made the whole experience a lot less stressful!Thanks again to Kerry, Emily and the whole team at Creekside!!!!
I have lived in multiple states over the past two decades. I therefor have had many interactions with mortgage brokers. Mike Frakes is by far the most impressive I've had the good fortune to work with. I recommend him highly. thank you Mike
Had an awesome experience with Creekside Mortgage. Kerry and his team took care of everything and made the process extremely easy. Nicolle was very knowledgeable and made sure I had dotted all my I's and crossed all my T's. I would recommend Creekside Mortgage to my friends and family.
Update! We just used creekside again for a mortgage and Kerry was great at getting us the best rate and Nicolle processed everything quickly and we closed in time! We chose Creekside because Nicolle was so quick to answer our questions. I had not even read the reviews before choosing them because I had such a good feeling. After I realized I should read reviews after it was too late.... I was so excited to see all of the positive words. Every single positive word written about Creekside is true! I don't think I could have found such excellent service anywhere else. I wasn't sure if a broker was the way to go but it was!! The closing costs are soooooooo low! Kerry is so friendly and takes the time to explain everything. He even drew up a chart and broke down the details that we didn't quite understand about the interest rates and helped us choose the best mortgage for our situation. We are self employed, which can be more difficult to get a mortgage loan, but Kerry and Nicolle made it a breeze for us! For our next home loan we will definitely choose Creekside Mortgage again! Fast, helpful, honest and caring!
When buying or refinancing a home, I have repeatedly turned to Creekside Mortgage for financing. Kerry Greenwald is an expert in all things VA and in what is happening within the housing market. His advice is always spot on. Nicolle, is the "nuts and bolts" person that makes the deal work! She is always on top of what is needed at just the right moment to get the process to completion. Since moving to Washington, I have completed two home purchases and one refinance and I will certainly come to them again in the future. Terrific folks, knowledgeable, timely, professional, and ... Choose Creekside Mortgage, you won't go wrong!
Worked with Emily Eisinger and she was amazing. Busy time of year for me at work so this was not my main focus. Emily was great about reminding me what needed to be done and guiding us through the process. I would highly recommend!!!
Michelle went above and beyond! She was committed to helping me obtain financing to purchase my home and overcame all obstacles that came her way to see it though. I appreciate these efforts more than words can say. Thank you Michelle and everyone at Creekside!!
I was a first time homebuyer so I was a little apprehensive about the process but Mr. Frakes was confident and steady. He is an expert of the housing market and extremely proficient in VA home loans. Highly recommended and I will refer any vet I come across to this man for his competence and candor.
Kerry and the team at Creekside were AMAZING!!! We worked specifically with Nicolle Khounphachansy, she was prompt and extremely professional. We made an offer on a house and signed papers 30 days later. The process couldn't have gone smoother. This is our second time using Creekside Mortgage and would definitely do it again if we needed to.
Michael Frakes and Creekside mortgage is the best! I have used them twice and have had a great experance both times. I bought a house and then 8 years later refinanced. Michael worked late and hard to help us tie up some loose ends to get the job done. Thank you again.
We highly recommend Gayle Hepler, to anyone looking to secure a mortgage or refinance! Gayle and the team at Creekside provided outstanding customer service, a thorough knowledge of industry regulations, and consistent communication throughout our Re-fi process. We first contacted Gayle over a year ago, seeking a second opinion on a ridiculously low appraisal received while attempting a refinance through an on-line broker. The experience with the on-line broker was abysmal; poor communication, lack of knowledge of industry regulations, and multiple empty promises to close “soon" which never happened. Because of the low appraisal now on record, at that time Gayle was unable to help us, and we thought our chance to Re-fi with low rates were lost. Unbeknownst to us, over a year after our first contact with her, Gayle had kept tabs on our file and watched the market for more favorable values. She reached out to us inquiring about our interest in moving forward with a Re-fi. Were we still interested? Absolutely, we were interested!!! Our Re-fi took less than 30 days from loan approval to signing documents. That process included a big change in direction when our appraisal came in slightly low, but with Gayle’s mortgage regulation acumen and her perseverance in working with the lender, she successfully brought our Re-fi to closing. We gladly and unreservedly recommend Gayle to anyone for their mortgage broker needs … and should we need mortgage services of any kind down the road, Gayle at Creekside Mortgage will be our first and only call.
We are return customers of Creekside Mortgage for several reasons:1. Our Loan Specialist Gayle Hepler remained in contact with us about upcoming rates and opportunities to re-finance.2. We got top notch, quality, and professional service each time we used Creekside Mortgage.3. They arranged everything and always communicated clearly. 4. Facilitated secure document transfers. 5. We have never had any problems or rejections for a loan or re-finance because Creekside Mortgage gets it right the first time, on time.6. They always got us the best rates with great lending institutions.7. They are truly the VA home loan experts.8. Followed up, right up to the day of closing.9. Ethical, Professional, and Trustworthy. We would both recommend Creekside Mortgage and Gayle Hepler.Very Sincerely Patrick Langan and Maryann Bannon
Mike Frakes was excellent to work with from start to finish. He worked tirelessly, in constant communication with us, and our realtor to ensure we got the best loan for our new home, and that everything went as smoothly as possible. I couldn't have asked for a better experience.
We worked with Mike Frakes at Creekside Mortgage and had a great experience! We had initially contacted him over a year earlier, and he answered a lot of our questions and we stayed in touch. When we were finally ready to purchase our house he made the process very smooth and answered all of our questions. We really felt like he always considered what was in our best interest and he was very trustworthy. He was able to close our VA loan ahead of schedule as well!
Kelly Greenwald and his staff was excellent - Nicolle in particular. She went out of her way to make sure we got the best mortgage possible. I would definitely recommend them to any Veteran looking for a home mortgage.
Kerry Greenwald and his staff ( We worked with Nicolle) were the best... got us through the mortgage process with the utmost of ease. Professional, Respectful, Courteous and very Knowledgeable... highly recommend any Vet to contact Kerry ~
Creekside mortgage was so easy to work with!! I have worked with a few companies in the past and these guys were by far the BEST! Thank you Kerry Greenwald and Michelle Garifalakis!
This is the second mortgage we have done with the help of Nicolle. We could not be happier with the excellent customer service. Every question answered, all e-mails returned promptly and the entire process was done on time.
I have conducted business with Creekside Mortgage four times, and each encounter I've had with them has been nothing short of professional and expedient. Quite frankly, the employees of this company work their tails off and made sure I was absolutely clear, on every detail, of what I was doing. They were honest enough to hold my feet to the fire yet polite enough to make me feel respected and desirable to do business with. Highly recommend!
A few months ago, my wife and I had a meeting with Mike Frakes about a real estate transaction we were considering. We decided against going forward with that, however, Mike stayed in contact with us. As Mike and I are both Navy veterans, we always had lots of "sea stories" to swap.In November, we needed some assistance from Mike for a different reason, and right before Thanksgiving. Mike was on top of the process the whole way. He kept us informed, helped through a little hiccup in the paperwork and had the result we desired in less than a month. It was an absolute pleasure to work with him and his knowledge of loan transaction details is phenomenal.
I just completed my refinance with Kerry and his team at Creekside Mortgage. It was the most effortless transaction I have ever had the pleasure to experience. We closed in less than 20 days! Kerry and his team knows all the in's and out's of a VA loan. I would recommend them to anybody who needs a VA loan. Thank you Kerry and his team! Especially Nicolle!
Kerry Greenwald's team was absolutely stellar and helped me through the entire process, in order to get the home for my family. Nicolle worked tirelessly to get all the work done and made the entire process as stress free as possible for me. The level of professionalism and personal attention that was given is a testament to the quality of the people and how much they care about their clients.Would most definitely recommend Creekside Mortgage Inc. to anyone needing a home loan.
Creekside mortgage made the home buying process simple! We had such a wonderful experience getting our home loan, we highly recommend using creekside mortgage for veterans assistance loans specifically. Thanks Nicolle!!
Thank you so much Creekside Mortgage for helping a Veteran family achieve homeownership! Because of the sincere professionalism of your staff and A+++ customer service, I will be more than happy to send any Veteran, or friend your way. I want to give a special shout out to loan processor Nicolle! She was great to work with and made a sometimes hectic process such a wonderful experience!
I am now a three time customer of Creekside and I continue to be absolutely amazed by this company! When rates dipped suddenly, we rushed to refinance. My husband contacted our bank to see if they could be competitive and it wasn't even close. Kerry Greenwald took the time to walk me through the differences between the two loan offers so I better understood what was going to cost me up front or in the long run. After completing three different loan processes with Creekside at 3 different stages of credit worthiness, can officially say they are the experts in VA loans. Thank you!
The Creekside team was top notch. They made the process seem so easy. They were also, very timely with responding to questions. Nicolle basically did all the work for me, all I had to do was respond to a few emails. I highly recommend Creekside for any veteran looking for a mortgage. Also the agent they recommended, Robin Conrad, knew exactly what I needed and aggressively pursued my best interests.
Getting a home is such a big deal. It can be so overwhelming. Who you can trust is so important. A home is not something you can mess up on. You must get it right the first time. Every single person at Creekside, will be able to give you the very best help you need. They are a true team with a great leader in Kerry Greenwald. Veterans helping Veterans. This is the trust you can count on.
Mike Frakes as Creekside Mortgage is great! We have used him for multiple transactions and he is always a pleasure to work with. He is very responsive to questions and made it a smooth and easy process. Wouldn't hesitate to use him again and again as I already have.
Mark and I have enjoyed working with Kerry and the team. We especially want to thank Nicolle, who processed our loan when we bought our home, and now our refinance. She is awesome. Her patience with me regarding my computer skills was topping on the cake. She was such a great help with our questions, and was on top of things quickly and thoroughly. We are so impressed with Creekside. No one else compares.Thank you Nicolle! Mark and Candi Beam
This is the ONLY place to go mortgage services. Kerry and his team go above and beyond for their clients. I have used their services 3 times and every time Nicolle made the process easy and pain free. Kerry got me the best rates and I've been thrilled with the short start to finish times. They are the best at what they do and the nicest people you could hope to work with! I recommend them to everyone I know and will be a client for life!
As a first time home buyer and using a VA loan, I couldn't recommend Mike Frakes at Creekside Mortgage any higher. He is awesome. Attention to detail, super knowledgeable, charming and diligent. He was able to move my loan in record time! The entire staff is pleasant and works hard to ensure a great experience.
Gayle was as great through the refinance process as she was when we fisrt purchased a VA mortgage through her. Her customer service skills are the top of the line. She is very knowledgeable, friendly and professional. I wouldn't think of going any where else for a home loan!
Record time! Closed in less then 30 days...insane! Smooth process, seamless documents, excellent communication, and great customer service. As a first time home buyer, I was nervous about the process, stressed out about the financial part, and almost ready to give up looking for a home. Thankfully, I had Gayle on my side! With her years of experience and expertise, she helped make the impossible...possible! She was always looking out for me and making sure I was realistic in my expectations and budget. She also worked well with my realtor, Gloria, throughout the whole process. They were an awesome team to help me every step of they way. I would highly recommend you contact Gayle at Creekside Mortgage, if you want the best.
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